SHIPPING & RETURNS

Free Shipping

Free shipping for all orders over $100.00

This is the perfect opportunity to grab a mate and bundle your orders.

Local Delivery 

FLATE RATE: $5.00 

If you have a mate who lives outside of the local delivery zone, why not bundle your order to save on shipping fees! 

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I typically deliver orders on Mondays, Tuesdays and Thursdays, between 9.30am - 1.30pm.

Always allow 2-3 days for me to process and pack your order before a delivery is made.

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If you have a specific spot at your house where you'd like me to leave your order - pop this info in the "additional info" section upon check out.

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LOCAL DELIVERY SUBURB AREAS

6018  CHURCHLANDS, DOUBLEVIEW, GWELUP, INNALOO, KARRINYUP, WOODLANDS

6020  CARINE, MARMION, NORTH BEACH, SORRENTO, WATERMANS BAY

6021  BALCATTA, STIRLING

6022  HAMERSLEY

6023  DUNCRAIG

6024   GREENWOOD, WARWICK

6025   CRAIGIE, HILLARYS, KALLAROO, PADBURY

6026   KINGSLEY, WOODVALE

6027   BELDON, CONNOLLY, EDGEWATER, HEATHRIDGE, JOONDALUP, MULLALOO, OCEAN REEF

6028   BURNS BEACH, CURRAMBINE, ILUKA, KINROSS

Standard Shipping - Australia Wide

FLATE RATE FOR STANDARD SHIPPING VARIES - See the current shipping cost listed in the product details.

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Each ceramic batch released on my store varies in size, shape and weight - I calculate a flat shipping rate for each new release to ensure postage costs are covered while also absorbing a portion of these costs so you don't have to pay excessive shipping fees. 

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All orders within Australia are currently delivered using Australia Post. Once your order has been processed a tracking number will be issued.

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International Shipping

If you live outside of Australia and would love to get your hands on a ceramic artwork, Please reach out and we can discuss postage fees and timeframes

Contact me: aridhand@gmail.com

Returns

CHANGE OF MIND

Arid Hand will accept change of mind on purchases. This is because I truly want each ceramic artwork to resonate with my customers.

If you are wanting to return your ceramic for a refund you must do so within 48hrs of receiving the order.

You will also be responsible for return shipping costs and ensuring the parcel is packaged safely so no damage occurs. 

I will then be able to provide a refund once I the ceramic artworks is returned with no damage. 

DAMAGES

Arid Hand goes above and beyond to ensure each ceramic creation arrives safe and sound, in the event that you find your ceramic has been damaged please attach photos in an email and I will be in touch with you to discuss the best way forward.

I can be contacted at: aridhand@gmail.com