SHIPPING & RETURNS
Free shipping for all orders over $100.00
FLATE RATE: $5.00
I typically deliver orders between 9.00am - 4pm on Mondays, Tuesdays and Thursdays.
If you have a specific spot at your house where you'd like me to leave your order,
let me know in the "additional info" section upon check out or email firstname.lastname@example.org
LOCAL DELIVERY SUBURB AREAS
6018 CHURCHLANDS, DOUBLEVIEW, GWELUP, INNALOO, KARRINYUP, WOODLANDS
6020 CARINE, MARMION, NORTH BEACH, SORRENTO, WATERMANS BAY
6021 BALCATTA, STIRLING
6024 GREENWOOD, WARWICK
6025 CRAIGIE, HILLARYS, KALLAROO, PADBURY
6026 KINGSLEY, WOODVALE
6027 BELDON, CONNOLLY, EDGEWATER, HEATHRIDGE, JOONDALUP,
MULLALOO, OCEAN REEF
6028 BURNS BEACH, CURRAMBINE, ILUKA, KINROSS
Standard Shipping - Australia Wide
FLATE RATE FOR STANDARD SHIPPING VARIES - See the current shipping cost listed in the product details.
Each ceramic batch released on my store varies in size, shape and weight.
I calculate a flat shipping rate for each new release of ceramics to ensure postage costs are covered while also absorbing a portion of these costs so you don't have to pay excessive shipping fees on each purchase.
All orders within Australia are currently delivered using Australia Post.
Once your order has been processed a tracking number will be issued.
If you live outside of Australia and would love to get your hands on a ceramic artwork, Please reach out and we can discuss postage fees and timeframes
Contact me: email@example.com
If you need to cancel your order, this is your window of opportunity to do so.
packing your order
Depending on the number of orders placed on my website, this is my 'packing window', making sure your ceramic is snug, safe and looking pretty on opening.
Order leaves the Arid Hand
You will receive a tracking number.
Refer to Australia Post website for standard delivery times to your area.
Keep an eye out - Your parcel will be dropped at your door on a Mon, Tue or Thurs.
Yay! Time to sit with your new ceramic beauty and find the perfect spot for it in your home.
CHANGE OF MIND
I will accept change of mind on purchases. This is because I truly want each ceramic artwork to resonate with my customers.
If you are wanting to return your ceramic for a refund you must do so within 48hrs of receiving your order.
You will also be responsible for return shipping costs and ensuring the parcel is packaged safely so no damage occurs.
I will then be able to provide a refund for the cost of the artwork once I receive it.
I take a lot of care when packaging up your order to ensure it arrives safe and sound.
In the event that you find your ceramic has been damaged please get in touch within 14days of receiving your order and attach photos in an email firstname.lastname@example.org
I will be in touch with you to discuss the best way forward.