SHIPPING & RETURNS

Free Shipping

Free shipping for all orders over $100.00

Local Delivery 

FLATE RATE: $5.00 

I typically deliver orders between 9.00am - 4pm on Mondays, Tuesdays and Thursdays. 

If you have a specific spot at your house where you'd like me to leave your order,

let me know in the "additional info" section upon check out or email aridhand@gmail.com

LOCAL DELIVERY SUBURB AREAS

6018  CHURCHLANDS, DOUBLEVIEW, GWELUP, INNALOO, KARRINYUP, WOODLANDS

6020  CARINE, MARMION, NORTH BEACH, SORRENTO, WATERMANS BAY

6021  BALCATTA, STIRLING

6022  HAMERSLEY

6023  DUNCRAIG

6024   GREENWOOD, WARWICK

6025   CRAIGIE, HILLARYS, KALLAROO, PADBURY

6026   KINGSLEY, WOODVALE

6027   BELDON, CONNOLLY, EDGEWATER, HEATHRIDGE, JOONDALUP,

            MULLALOO, OCEAN REEF

6028   BURNS BEACH, CURRAMBINE, ILUKA, KINROSS

Standard Shipping - Australia Wide

FLATE RATE FOR STANDARD SHIPPING VARIES - See the current shipping cost listed in the product details.

Each ceramic batch released on my store varies in size, shape and weight.

I calculate a flat shipping rate for each new release of ceramics to ensure postage costs are covered while also absorbing a portion of these costs so you don't have to pay excessive shipping fees on each purchase. 

All orders within Australia are currently delivered using Australia Post.

Once your order has been processed a tracking number will be issued.

International Shipping

If you live outside of Australia and would love to get your hands on a ceramic artwork, Please reach out and we can discuss postage fees and timeframes

Contact me: aridhand@gmail.com

order placed

24 hours
If you need to cancel your order, this is your window of opportunity to do so. 

processing and

packing your order

1-3 days 
Depending on the number of orders placed on my website, this is my 'packing window', making sure your ceramic is snug, safe and looking pretty on opening.

Order leaves the Arid Hand 

home office

Australia Post
You will receive a tracking number.
Refer to Australia Post website for standard delivery times to your area.

Local Delivery
Keep an eye out - Your parcel will be dropped at your door on a Mon, Tue or Thurs.

Order Arrives

Yay! Time to sit with your new ceramic beauty and find the perfect spot for it in your home.

Returns

CHANGE OF MIND

I will accept change of mind on purchases. This is because I truly want each ceramic artwork to resonate with my customers.

If you are wanting to return your ceramic for a refund you must do so within 48hrs of receiving your order.

You will also be responsible for return shipping costs and ensuring the parcel is packaged safely so no damage occurs. 

I will then be able to provide a refund for the cost of the artwork once I receive it.

DAMAGED CERAMICS

I take a lot of care when packaging up your order to ensure it arrives safe and sound. 

In the event that you find your ceramic has been damaged please get in touch within 14days of receiving your order and attach photos in an email aridhand@gmail.com

I will be in touch with you to discuss the best way forward.